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Live in Somerset - FAQ's

Q:  HOW DO I KEEP UPDATED WITH NEWS OF THE EVENT?

A:  Keep up to date on our social media:

  • Facebook: Live In Somerset
  • Twitter @LiveInSomerset
  • Instagram @lccliveevents

Q:  WHERE CAN I BUY TICKETS?

A:  Our online ticketing agencies are:

Q:  WHAT TICKETS ARE AVAILABLE TO PURCHASE?

A: General admission standing

Seated uncovered stand

 

Q: WHERE IS LIVE IN SOMERSET TAKING PLACE?

A: Vivary Park, Taunton, TA1 3SX

 

Q:  HOW MUCH ARE TICKETS TO PURCHASE?

A: Please check with authorised ticket agents

 

Q: WHEN WILL TICKETS BE SENT OUT?

A. Tickets will be dispatched approximately 4 weeks prior to the concerts.

 

Q:  WHERE CAN I PURCHASE ACCESSIBILITY PLATFORM TICKETS?

A:  These can only be bought via Ticketline on 0844 888 9991, subject to availability.

 

Q: I HAVE AN ENQUIRY REGARDING MY TICKETS, WHO CAN I CONTACT?

A: You need to contact the ticketing agency that you purchased your ticket from.

 

Q: WHAT TIME DO GATES OPEN?

Gates open at differing time each night, please check for your particular show.

 

Q: I HAVE LOST MY TICKET, WHAT CAN I DO?

A: Unfortunately, tickets  cannot be replaced under any circumstances. Please keep your ticket safe!


Q:  ARE CHILDREN ALLOWED TO ATTEND?

A:  All children under the age of 16 are to be accompanied by an adult over the age of 18. 

Children under 12 months (under 1 year) old are admitted free of charge and do not require a ticket. 

 
Q: WILL THERE BE SECURITY?

A: We will have enhanced security in the arena to ensure your safety & wellbeing. 

Please be aware that at present we are using enhanced security and we would respectively ask you to cooperate fully with our safety teams, security and police, and allow extra time to gain entry to the arena.

 

Q:  WHAT CAN I BRING INTO THE ARENA?

A:  Wheelchairs, mobility scooters, pushchairs, walking sticks, blankets, people requiring assistance on crutches are all permissible into the venue. 

We also allow patrons to bring 1 UNOPENED 500ml bottled water, these can be refilled at the Free water points in the arena

 

Q: ARE WE ALLOWED TO BRING FOOD, DRINK, CHAIRS, TENTS OR UMBRELLAS?

A:  In accordance with local and national licencing and our T & C’s, none of the items above are allowed in the venue. NO bags larger than A4 size are allowed in the concert arena.

Any form of chair including deckchairs, camping chairs, folding chairs, gazebos and tents are prohibited.

 

Full bar and a variety of catering facilities meeting all dietary needs will be available at each show.

 

Q: CAN I TAKE MY OWN ALCOHOL INTO THE ARENA?

A: In accordance with licencing laws, Alcohol is not allowed to be brought into the arena. There will be an on-site bar offering a range of drinks for sale.

 

 

 

 

Q: CAN I BRING MY OWN FOOD & DRINK INTO THE ARENA?

A: No, but we will have a wide selection of food and drink available for you to purchase from our concessions  area!

Medical note:

People with specific dietary needs for diabetes etc, please bring a note and present this to the senior stewards at the event entrance.

 

Q: CAN I BRING MY CAMERA?

A: No professional cameras or cameras with zoom lenses are allowed into the arena.

 

Q: WILL THERE BE A CASH MACHINE AVAILABLE TO USE AT THE EVENT?

A: Please note that NO cash machines are available on site.

 

Q: DO THE VENDORS ACCEPT PAYMENT BY CREDIT/DEBIT CARD?

A: Some vendors may accept payment by credit/debit card, please note that all bars are CASH only.

 

Q: IS THERE CAR PARKING AVAILABLE?

A: There will be parking and disable parking in carparks in and around Vivary Park & Taunton town centre. We have also arranged for both multi-storey carparks within Taunton to be open each night until midnight.

 

Q: PUBLIC TRANSPORT OPTIONS?

A: The nearest train station is Taunton Railway Station with trains to all major cities in England. (Taunton Station, Station Approach, Taunton, Somerset, TA1 1QP - www.nationalrail.co.uk)

The nearest bus station is Taunton Bus Station (2 Tower St, Taunton, TA1 UK - https://www.firstgroup.com/somerset)

  

Q: IF IT RAINS, WILL THE CONCERT STILL GO AHEAD?

A: Yes, concerts are only ever cancelled due to the weather conditions if conditions become dangerous.

 

Q: CAN I BUY OFFICIAL MERCHANDISE?

A: Yes, we will be selling merchandise on all 3 nights.

 

Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.

The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.

 

 

Remember the do's: 

Do have your ticket with you at all times

Do arrive in good time prior to the commencement of the concert

Do allow ample time to take advantage of the toilet facilities

Do bring clothing suitable for all weather conditions

Do put any rubbish in bins provided for you

Do look for official merchandise and concession outlets - all located within the arena

Do avoid unlicensed traders outside of the grounds offering inferior goods

Do consider others when moving around the arena

Do consider local residents when entering and exiting the arena

Do tune into local media for traffic updates

Remember the don'ts:

Do not bring umbrellas into the arena

Do not smoke outside of the designated smoking areas

Do not bring drink or food into the concert arena

Do not leave valuables on display in your vehicle

Do not bring folding chairs etc into the arena

Do not bring bags larger than A4 size into the concert arena

Please be aware that roads in and around Taunton are expected to be very busy on all three days of the concert. You should allow plenty of time to travel to the site and make you way to the venue, car parks etc.

The organisers or their partners cannot be held responsible for delays getting to the venue or getting out of the venue.

Please follow signs and instructions from Police and safety stewards.

Medical note:

People with specific dietary needs for diabetes etc, please bring a note or medical ID and present this to the senior stewards at the event entrance.

Please note:

Before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead.

By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.

LCC Live hold the right to change these terms and conditions at any given time.

Refund Policy:

We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled completely. The management cannot be held liable for any tickets which are lost, damaged or stolen. Removing any part of, altering or defacing the tickets may invalidate your ticket. If the event is postponed, the promoter and/or venue management will honour the ticket for the re-scheduled performance. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.

 

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